Shipping & Delivery

Australian Customers

Grace & Willow offers free shipping on all orders over $150 or more Australia wide. For all orders below this threshold customers within Australia are provided with two postage options; 

$10.00 (Standard shipping 3-7 business days)

$15.00 (EXPRESS shipping 1-3 business days) 

• All orders will be packed & dispatched within 48 hours (1-2 days) of placement or next business day. (In most cases all orders will be received between 1-3 business days from placement of order). (*Please note during in store sale and peek seasons handling time can increase to 72 hours in shipping. This may cause a delay in your order being received). If your placed order falls on a weekend or Victorian public holiday please note it will be shipped on the next business day.
• When purchasing a SALE item your order may take up to 7 business days to be dispatched as all sale items are archived in storage. 
• You will receive an email once your order has been placed/shipped with all necessary information for tracking your order.
• Please note we recommend providing a delivery address where there will be someone to receive the parcel between 9am – 5pm (Monday – Friday), as regular express post does not require a signature on arrival of delivery. This will also avoid any failed delivery attempts as we cannot accept responsibility for failed attempted delivery to the address provided by the customer. In most cases if the item has been ‘attempted’ to be delivered and no one is home, Australia post will leave a slip for you to collect your parcel at your nearest AUS Post office.

• Grace & Willow cannot accept responsibility of your order once the item/s have left the store and are in the possession of Australia Post.  Ie: If your item is delivered with supporting evidence and has been stolen, miss-placed or lost in transit. 
• In the case that your parcel hasn’t arrived in the above stated time frame please contact our customer service personal via email info@graceandwillow.com and they will endeavour to track your order for you.
• Grace & Willow cannot accept any responsibility’s for any delayed deliveries due to Australia Post or any unforeseen circumstances.
• We cannot take responsibility for shipped fragile items once they have left the store but will always endeavour to package your item in the best and most secure way to avoid any damage upon arrival.
• If there are delays due to stock reasons Grace & Willow will notify you and you will have the option of changing or cancelling your order.

We also welcome phone orders!!
If you can’t seem to find what you are looking for on our website, please contact the store on (03) 9041-5165.  We always try our best to feature all items online that are available in store however this isn’t always possible.

Click & Collect Orders 

All click & collect orders will be packed within 24 hours of placement. You will receive a notification when your order has been packed and is ready for collection. All click & collect orders are to be collected from our Grace & Willow HQ between the following times;

Monday - Friday 10:00 am - 5:30 pm
Saturday 9:00 am - 5:00 pm
Sunday 10:00 am - 3:00 pm

Please find the Grace & Willow HQ at; 
5 Douglas Parage Williamstown, 3016, VIC

If you are unable to collect your order and would like to have your order sent via standard or express post, please email info@graceandwillow.com or give us a call between these times on (03) 9041 5165.